PayPal Web Browser Settings    
 
If your browser is not setup correctly, you will not be able to make payments via PayPal. For example, if you are not seeing the security test, but are seeing a red x, you probably do not have cookies enabled and you may not have a 128 bit encrypted browser.
 
Below are instructions for enabling cookies and verifying your security level.  If your browser is not listed below, we  recommend consulting the Help section of your browser.

If your Internet Explorer browser is version 5.5 and earlier:

1.  From the Tools menu, click on "Internet Options".
2.  Select the "Security" tab and click on the "Custom Level" button.
3.  There will be a section labeled "Cookies".
4.  Please make sure that both types are enabled, and click "OK".
5.  Use the Back button and try to order again.

If your Internet Explorer browser is version 6.0:

1.  From the Tools menu, click on "Internet Options".
2.  Click on the "Privacy" tab.
3.  Slide the Privacy Setting down until it reads Low" button.
4.  If no slider is visible click the Advanced Button. UnCheck the check box that says, "Override automatic cookie handling" and Click OK. Now go back to step 4.
5.  Click Okay and close the "Internet Options" windows.
6.  Use the Back button and try to order again.

If you are using Windows XP:

1.  Go to the "Start" button in the lower left-hand corner of your computer screen.
2.  Select "Control Panel".
3.  In Control Panel open the "Network and Internet Connections" then click on "Internet Options"
4.  Click on the "Privacy" tab.
5.  Click on the "Advanced" button.
6.  Check the check box that says "Override automatic cookie handling".
7.  Check the box that says "Always allow session cookies".
8.  Click okay and close the "Internet Options" windows.
9.  Use the Back button and try to order again.

MSN Explorer:

1.  Click on "Help & Settings" at the top right-hand corner.
2.  Click on "Web Browsing" found about halfway down towards the left.
3.  A new window will appear with the heading "What do you want to change
about your Web browsing settings?"
4.  Click on "MSN Explorer Security Statement".
5.  After the paragraph headed "Security Settings", click on the link "View/Configure Security Settings".
6.  Select "Custom Level".
7.  Scroll down the list to "Cookies".
8.  Click the circle next to Enable for: "Allow cookies that are stored on your computer" and "Allow per-session cookies".
9.  Click "OK".

If you do not prefer to enable cookies for all websites, please follow the directions listed below:

1.  Go to the "Start" button in the lower left-hand corner of the computer screen.
2.  Select "Settings" and then "Control Panel".
3.  In Control Panel open the "Internet Options" program.
4.  Click on the "Privacy" tab.
5.  Click on the "Edit" button.
6.  Input
https://www.paypal.com into the address field.
7.  Click on "Allow".  This will allow cookies to be enabled for the PayPal website only.
8.  Click okay and close the "Internet Options" windows.
9.  Use the Back button and try to order again.

To accept cookies using Netscape in Windows:

1.  Click on "Edit" from the top bar.
2.  Select "Preferences".
3.  Select "Advanced".
4.  Where it says Cookies, select either "Accept all cookies", or "Accept only cookies that get sent back to the originating server radio button".
5.  Click "OK".
6.  Go back to the Web and click the "Reload" button.  You should receive the most recent versions of our web pages.

To enable cookies using Netscape 7.0 in Windows:

1.  Click on "Edit" from the top bar.
2.  Select "Preferences".
3.  Select "Privacy and Security".
4.  Where it says Cookies, select "Enable all cookies" or "Enable cookies based on privacy settings".
5.  Click "OK".
6.  Go back to the Web and click the "Reload" button.  You should receive the most recent versions of our web pages.

To accept cookies using Netscape on a Macintosh:

1.  Click on "Edit" from the top bar.
2.  Select "Preferences".
3.  Select "Advanced".
4.  Where it says Cookies, select either "Accept all cookies", or "Accept only cookies that get sent back to the originating server radio button".
5.  Click "OK".
6.  Go back to the Web and click the "Reload" button.  You should receive the most recent versions of our web pages.

To enable cookies using IE on a Macintosh:

1. Click on the Edit menu.
2. Click on Preferences.
3. Select the Web Browser category.
4. Select the Security Zone sub category.
5. On the right hand side it will display the security level for all zones of the I.E. on Mac.  Select Internet as the zone.
6. Select or make sure that Medium is selected as the security for the Internet Zone.

To enable cookies using AOL:

1.  Click on "Start" from your Windows 95/98 taskbar.
2.  Point at "Settings".
3.  Click on "Control Panels".
4.  Click on the "Internet" icon.  The Internet Properties window will appear.
5.  Click on the "Advanced" tab from within the Internet properties window.
6.  Scroll down until you see the Cookies icon.
7.  Click "Always accept cookies".
8.  Click on "Apply".
9.  Click on "OK".
 
 
Enabling 128-Bit Encryption

PayPal uses the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).  If your browser does not currently contain 128-bit encryption level, you may need to upgrade in order to be able to access the PayPal website..
 
Follow these steps to upgrade your encryption level when using Internet Explorer:

1.  Open your Internet Explorer browser and select "Help" from the toolbar.

2.  Now select "About Internet Explorer".

3.  On the "About Internet Explorer" window, you will be given a version number and a cipher strength (encryption rate).

4.  If your cipher strength is less than 128-bit, please click on the link labeled "Update Information".

5.  This will direct you to the Microsoft Support site to upgrade your browser.

For Netscape Communicator or Navigator:

1.  Click on "Help" and then "About Communicator or Navigator".

2.  In the window that opens, look for a section on RSA security.

3.  If this section reads, "This version supports U.S. security", then your browser supports 128-bit encryption.

4.  Otherwise, it will indicate you have an export version, which only supports 40-bit.  (Further details are also available by clicking on Security in the Navigator toolbar.)

5.  If you need to upgrade your Netscape browser, go to
http://home.netscape.com and click on the "Download" graphic at the top of the page.

For other browsers, please view your help files for more information about upgrading to a more recent version.

Please note: If the cipher strength is already set to 128 bit, you will need to clear your cookies.