If your browser is not setup correctly, you will not be able to
make payments via PayPal. For example, if you are not seeing the security
test, but are seeing a red x, you probably do not have cookies
enabled and you may not have a 128 bit encrypted browser.
Below are instructions for enabling cookies and verifying your
security level. If your browser is not listed below, we
recommend consulting the Help section of your browser.
If your Internet Explorer browser is version 5.5 and earlier:
1. From the Tools menu, click on "Internet Options".
2. Select the "Security" tab and click on the "Custom Level"
button.
3. There will be a section labeled "Cookies".
4. Please make sure that both types are enabled, and click "OK".
5. Use the Back button and try to order again.
If your Internet Explorer browser is version 6.0:
1. From the Tools menu, click on "Internet Options".
2. Click on the "Privacy" tab.
3. Slide the Privacy Setting down until it reads Low" button.
4. If no slider is visible click the Advanced Button. UnCheck the
check box that says, "Override automatic cookie handling" and
Click OK. Now go back to step 4.
5. Click Okay and close the "Internet Options" windows.
6. Use the Back button and try to order again.
If you are using Windows XP:
1. Go to the "Start" button in the lower left-hand corner of your
computer screen.
2. Select "Control Panel".
3. In Control Panel open the "Network and Internet Connections"
then click on "Internet Options"
4. Click on the "Privacy" tab.
5. Click on the "Advanced" button.
6. Check the check box that says "Override automatic cookie
handling".
7. Check the box that says "Always allow session cookies".
8. Click okay and close the "Internet Options" windows.
9. Use the Back button and try to order again.
MSN Explorer:
1. Click on "Help & Settings" at the top right-hand corner.
2. Click on "Web Browsing" found about halfway down towards the
left.
3. A new window will appear with the heading "What do you want to
change
about your Web browsing settings?"
4. Click on "MSN Explorer Security Statement".
5. After the paragraph headed "Security Settings", click on the
link "View/Configure Security Settings".
6. Select "Custom Level".
7. Scroll down the list to "Cookies".
8. Click the circle next to Enable for: "Allow cookies that are
stored on your computer" and "Allow per-session cookies".
9. Click "OK".
If you do not prefer to enable cookies for all websites, please
follow the directions listed below:
1. Go to the "Start" button in the lower left-hand corner of the
computer screen.
2. Select "Settings" and then "Control Panel".
3. In Control Panel open the "Internet Options" program.
4. Click on the "Privacy" tab.
5. Click on the "Edit" button.
6. Input
https://www.paypal.com into the
address field.
7. Click on "Allow". This will allow cookies to be enabled for
the PayPal website only.
8. Click okay and close the "Internet Options" windows.
9. Use the Back button and try to order again.
To accept cookies using Netscape in Windows:
1. Click on "Edit" from the top bar.
2. Select "Preferences".
3. Select "Advanced".
4. Where it says Cookies, select either "Accept all cookies", or
"Accept only cookies that get sent back to the originating server
radio button".
5. Click "OK".
6. Go back to the Web and click the "Reload" button. You should
receive the most recent versions of our web pages.
To enable cookies using Netscape 7.0 in Windows:
1. Click on "Edit" from the top bar.
2. Select "Preferences".
3. Select "Privacy and Security".
4. Where it says Cookies, select "Enable all cookies" or "Enable
cookies based on privacy settings".
5. Click "OK".
6. Go back to the Web and click the "Reload" button. You should
receive the most recent versions of our web pages.
To accept cookies using Netscape on a Macintosh:
1. Click on "Edit" from the top bar.
2. Select "Preferences".
3. Select "Advanced".
4. Where it says Cookies, select either "Accept all cookies", or
"Accept only cookies that get sent back to the originating server
radio button".
5. Click "OK".
6. Go back to the Web and click the "Reload" button. You should
receive the most recent versions of our web pages.
To enable cookies using IE on a Macintosh:
1. Click on the Edit menu.
2. Click on Preferences.
3. Select the Web Browser category.
4. Select the Security Zone sub category.
5. On the right hand side it will display the security level for
all zones of the I.E. on Mac. Select Internet as the zone.
6. Select or make sure that Medium is selected as the security for
the Internet Zone.
To enable cookies using AOL:
1. Click on "Start" from your Windows 95/98 taskbar.
2. Point at "Settings".
3. Click on "Control Panels".
4. Click on the "Internet" icon. The Internet Properties window
will appear.
5. Click on the "Advanced" tab from within the Internet
properties window.
6. Scroll down until you see the Cookies icon.
7. Click "Always accept cookies".
8. Click on "Apply".
9. Click on "OK".
Enabling 128-Bit Encryption
PayPal uses the Secure Sockets Layer protocol (SSL) with an
encryption key length of 128-bits (the highest level commercially
available). If your browser does not currently contain 128-bit
encryption level, you may need to upgrade in order to be able to
access the PayPal website..
Follow these steps to upgrade your encryption level when using
Internet Explorer:
1. Open your Internet Explorer browser and select "Help" from the
toolbar.
2. Now select "About Internet Explorer".
3. On the "About Internet Explorer" window, you will be given a
version number and a cipher strength (encryption rate).
4. If your cipher strength is less than 128-bit, please click on
the link labeled "Update Information".
5. This will direct you to the Microsoft Support site to upgrade
your browser.
For Netscape Communicator or Navigator:
1. Click on "Help" and then "About Communicator or Navigator".
2. In the window that opens, look for a section on RSA security.
3. If this section reads, "This version supports U.S. security",
then your browser supports 128-bit encryption.
4. Otherwise, it will indicate you have an export version, which
only supports 40-bit. (Further details are also available by
clicking on Security in the Navigator toolbar.)
5. If you need to upgrade your Netscape browser, go to
http://home.netscape.com and
click on the "Download" graphic at the top of the page.
For other browsers, please view your help files for more
information about upgrading to a more recent version.
Please note: If the cipher strength is already set to 128 bit, you
will need to clear your cookies.